Oracle "Hyperion EPMA Server" service is not coming online

Recently I have encountered this issue with Oracle Hyperion. When we restarted Hyperion server, the “Hyperion EPMA Server” service is not coming online and application is down.

Here are the Errors from event.log

EPMA_Server
[EPMA Server Startup] ERROR SVR_ERR_PROCESSMGR_CANT_INIT_SESSIONMGR:Cannot initialize the Session Manager.Hyperion.DimensionServer.Interface.Exceptions.EPMAServiceException: Cannot initialize the Session Manager. ---> Hyperion.CommonServices.Exceptions.SessionManagerException: An error was encountered by the CAS Security Provider: Class: java.lang.NullPointerException
StackTrace:

at Hyperion.DimensionServer.SessionManager.CasSecurityProvider.GetDataBaseDetails(String& vendor, String& serverName, Int32& dbPort, String& dbName, String& username, String& password, String& jdbcUrl)
at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
at Hyperion.DimensionServer.SessionManager.SessionManager.Initialize(String configFileName, Boolean restorePastInstanceSessions, Boolean enableCaching)
--- End of inner exception stack trace ---


Hyperion EPMA DimmensionServer
Service cannot be started. Hyperion.DimensionServer.Interface.Exceptions.EPMAServiceException: Cannot initialize the Session Manager. ---> Hyperion.CommonServices.Exceptions.SessionManagerException: An error was encountered by the CAS Security Provider: Class: java.lang.NullPointerException
StackTrace:
at Hyperion.DimensionServer.SessionManager.CasSecurityProvider.GetDataBaseDetails(String& vendor, String& serverName, Int32& dbPort, String& dbName, String& username, String& password, String& jdbcUrl)
at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
at Hyperion.DimensionServer.SessionManager.SessionManager.Initialize(String configFileName, Boolean restorePastInstanceSessions, Boolean enableCaching)
--- End of inner exception stack trace ---

The event log is no much helpful. But note that the Hyperion EPMA Service will not come up if you have any issues with database. Check the logs to see any “ORA- “errors .

I found below error in EssbaseAdminServices0.log
#### <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1329242417925> ORA-28001: the password has expired

Now it’s clear that Database user password expired.

SQL> select USERNAME, ACCOUNT_STATUS from dba_users where USERNAME = ‘SHARED_SERVICES’;

USERNAME ACCOUNT_STATUS
------------------------------ --------------------------------
SHARED_SERVICES EXPIRED(GRACE)

Do not change the password. If you change the password then you need to re-configure the Hyperion service in order to use the new password.

If you know the password then set the using below command.
SQL> Alter user SHARED_SERVICES identified by ‘xxxxxx’;

If you don’t know the password then reset the password following below steps
SQL> select password from sys.user$ where name='SHARED_SERVICES';

PASSWORD
------------------------------
61266722B44D5BG418

SQL> alter user QWERTY identified by values '61266722B44D5BG418’;
User altered.

Also make sure to modify PASSWORD_LIFE_TIME to “UNLIMITED” for DEFAULT or User profile that you are using

SQL> alter profile default limit PASSWORD_LIFE_TIME unlimited;
Profile altered.

Regards,
Satishbabu Gunukula
http://www.oracleracexpert.com